General FAQs

How long does Standard Delivery take?

Standard Delivery should take between 2-5 working days. However, due to postal delays, please expect it to take between a week and 10 days. For more information please visit our Shipping page.

Where is my order?

If your order has not arrived please do drop us an email at customer.services@walkwheelcycletrust.org.uk so that we can look into this for you.

Why is my discount code not working?

Discount codes are case sensitive, please double check the entry of it. 
Some discount codes have restrictions, such as SHOP15, so please read the terms and conditions. If you are still having issues please contact us on customer.services@walkwheelcycletrust.org.uk

My gift card isn't being recognised?

Please email the customer service team or use the contact us tab below and we will look into it for you. 

Why don't we sell to the US?

Due to the recent suspension of the de minimis exemption, we’ve made the decision to temporarily pause all sales to the US. This change impacts how goods are imported and processed, making it challenging to continue offering our usual service to US customers.

We’re actively monitoring the situation and exploring solutions. Once we’re confident we can resume shipping reliably and cost-effectively, we’ll reopen US sales and notify our customers. Thank you for your patience and understanding.