How long does Standard Delivery take?
Standard Delivery can take between 2-5 working days. For more information please visit our Shipping page.
To receive deliveries in time for Christmas, orders will need to be placed by the 19th December. However, due to expected Royal Mail delays, we recommend that orders are placed no later than 11th December.
For customers ordering to the EU or USA, orders will need to be placed by the 10th December to be delivered in time for Christmas.
Where is my order?
If your order has not arrived please do drop us an email at customer.services@walkwheelcycletrust.org.uk so that we can look into this for you.
Why is my discount code not working?
Discount codes are case sensitive, please double check the entry of it.
Some discount codes have restrictions, such as SHOP15, so please read the terms and conditions. If you are still having issues please contact us on customer.services@walkwheelcycletrust.org.uk
My gift card isn't being recognised?
Please email the customer service team or use the contact us tab below and we will look into it for you.
Why don't we sell to the US?
Due to the recent suspension of the de minimis exemption, we’ve made the decision to temporarily pause all sales to the US. This change impacts how goods are imported and processed, making it challenging to continue offering our usual service to US customers.
We’re actively monitoring the situation and exploring solutions. Once we’re confident we can resume shipping reliably and cost-effectively, we’ll reopen US sales and notify our customers. Thank you for your patience and understanding.
